1. Terms of use

The website www.simpliford.gr constitutes the official online store of the sole proprietorship “DELENDAS GRIGORIOS - SIMPLIFORD,” headquartered in Metamorfosi, Attica (VAT No. 164593167, Tax Office KEFODE Attica, G.E.MI. No. 164656403000). The business operates exclusively online, without a physical store.

Use of the website and the completion of any transaction through it constitutes unconditional acceptance of these Terms of Use, which govern access, browsing, and purchasing of products through our online store.

Simpliford reserves the right to unilaterally amend these Terms of Use at any time. Any changes will take effect from the moment they are posted on the website and shall not apply retroactively to orders already completed.

The information and content on the website are provided “as is.” Every reasonable effort is made to ensure the accuracy, completeness, and timeliness of the information; however, Simpliford bears no responsibility for obvious typographical or technical errors or for service interruptions due to force majeure.

The intellectual property rights of the content (texts, images, logos, trademarks, graphics) belong exclusively to Simpliford and are protected by Greek and European legislation. Copying, reproduction, or modification without prior permission is strictly prohibited.

Users are obliged not to use the website in an unlawful, offensive, or harmful manner, not to infringe the rights of third parties, and not to upload malicious software or unwanted content.

Simpliford employs modern security standards, including TLS 1.3 encryption, firewalls, and user authentication with strong passwords. Credit card details are not stored on our servers.

Payments are accepted via Visa, Mastercard, PayPal, and ApplePay. Payment data is processed exclusively through certified providers.

Order deliveries are carried out via XP Courier. Personal information required for shipping is securely transmitted to this partner, who acts as the Data Processor.

Consumers have the right to withdraw within 14 calendar days from receipt, in accordance with applicable law (Law 2251/1994). Products must be returned in their original condition along with accompanying documents. Return shipping costs are borne by the customer unless otherwise specified.

The company fully complies with its warranty obligations for sold products under Greek and European law and supports consumers in cases of genuine defects or lack of conformity.

2. Privacy policy

Simpliford, as the Data Controller, collects and processes personal data necessary for the provision of its services, complying fully with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and Greek Law 4624/2019.

Collected data includes:

  • Full name, shipping/billing address, phone number, email address.
  • Order history.
  • Browsing data (via cookies and Google Analytics/Meta Pixel, where consent is provided).
  • Payment details (processed exclusively by third-party providers, not directly by Simpliford).

XP Courier has access only to the information strictly necessary for fulfilling the shipment and is committed to processing it solely for that purpose.

Simpliford does not disclose personal data to third parties except where legally required or with the explicit consent of the data subject.

Users have the rights of access, rectification, erasure, restriction, portability, and objection, which may be exercised by sending an email to support@simpliford.gr or by postal mail to the company’s registered address.

Data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law. Our e-shop infrastructure is protected with security protocols and regularly audited for vulnerabilities.

3. Cookies Policy

Simpliford uses cookies to ensure the proper functioning of the website, analyze traffic, and personalize advertisements based on user preferences.

Types of cookies:

  1. Essential: Required for the website’s basic functions.
  2. Analytical (Google Analytics): Collect anonymous usage statistics.
  3. Advertising (Meta Pixel): Track the performance of ads on Facebook/Instagram.

Upon first visit, an informational banner regarding cookies appears. Acceptance of non-essential cookies occurs only with user consent. Users may modify their preferences at any time through the relevant link at the bottom of the website.

The use of cookies never leads to user identification without consent. Simpliford maintains a consent log as required by law.

4. GDPR Consent Statement

By using www.simpliford.gr and completing a purchase, you expressly declare that:
• You have read and understood the Privacy Policy and Terms of Use.
• You consent to the processing of your personal data by Simpliford for the purposes of sale, invoicing, and delivery.
• You consent to the transmission of necessary details to XP Courier for the fulfillment of the delivery.
• You consent to the use of cookies and analysis technologies (Google Analytics, Meta Pixel) in accordance with your preferences.
You may withdraw your consent at any time without charge by sending a relevant request to support@simpliford.gr.

5. Delivery – Shipping Costs and Times

Deliveries & Shipping Costs – XP Courier
Simpliford partners with XP Courier for the shipment of all orders within Greece. Delivery times and costs are as follows:
ATTICA:
• Zone 1 (Athens Center): Next business day delivery (09:00–21:00), cost €3.30 up to 4kg + €0.90/kg for each additional kg.
• Zone 2 (Suburbs): Next business day delivery (09:00–17:00), cost €3.30 up to 4kg + €0.90/kg for each additional kg.
• Same-Day Delivery (Zone 1): 16:30–21:00, cost €4.90 up to 2kg + €1.00/kg additional.
REST OF GREECE:
• Zone 3 (Attica – peripheral areas): Next business day delivery, cost €3.00 up to 2kg + €0.80/kg additional.
• Mainland Greece: Delivery in 1–3 business days, cost €3.10 up to 2kg + €1.20/kg additional.
• Greek Islands: Delivery in 1–3 business days, cost €3.20 up to 2kg + €1.30/kg additional.
• Remote Areas: Delivery in 1–5 business days, cost €6.60 up to 2kg + €2.10/kg additional.
Additional Services:
• Cash on delivery: €1.70 in Attica, €2.20 outside Attica.
• Saturday delivery: Additional charge of €3.00.
• Delivery at a specific time: Additional €2.50.
• Special packaging/handling: Upon agreement.
All prices include VAT. Cash-on-delivery amounts are settled within 48 hours for Attica and up to 5 business days for the rest of Greece.
Charges are based on the greater of actual or volumetric weight.